At Majid Mobile Shop, we are committed to providing quality products and maintaining transparency in our business practices. This Return Policy outlines the terms and conditions under which returns are accepted, in accordance with applicable consumer protection regulations in the State of Qatar, including Qatar Consumer Protection Law No. 8 of 2008.
1. Return Period
Customers may request a return within seven (7) days from the date of purchase. Any request submitted after this period will not be eligible for return.
2. Eligibility for Return
To qualify for a return, the product must meet all of the following conditions:
The item must be unused and in its original condition
The product must be returned in its original packaging, including all accessories, manuals, and documentation
The packaging must be intact and undamaged
The item must not be activated, installed, or altered in any way
A valid proof of purchase (invoice or receipt) must be provided
3. Non-Returnable Items
Returns will not be accepted under the following circumstances:
Products that have been used, activated, or installed
Items that show signs of physical damage, including scratches, dents, or breakage
Products with missing components, accessories, or damaged packaging
Items with broken factory seals or tampered packaging
Products returned after the seven (7) day return period
4. Defective or Non-Conforming Products
In accordance with Qatar Consumer Protection Law No. 8 of 2008, customers are entitled to receive products that conform to agreed specifications and are free from manufacturing defects.
If a product is found to be defective:
The item may be eligible for replacement or repair, subject to inspection
Manufacturer warranty terms will apply where applicable
The company reserves the right to verify the defect before approving any claim
5. Return Procedure
To initiate a return, customers must:
Contact the Majid Mobile Shop support team within the applicable return period
Provide the order number and reason for return
Follow the instructions provided by the support team
Ensure the product is delivered to the designated return location in acceptable condition
6. Return Shipping
Return shipping costs are the responsibility of the customer, unless the return is due to a verified defect or error on our part
Majid Mobile Shop is not responsible for any damage or loss occurring during return transit
7. Refunds
Refunds will be processed after the returned item has been received and inspected
Approved refunds will be issued within seven (7) to ten (10) business days
Refunds will be made using the original payment method
If the returned product does not meet the stated conditions, the return request will be rejected
8. General Conditions
Majid Mobile Shop reserves the right to refuse any return that does not comply with this policy
Certain items may be classified as non-returnable due to hygiene, safety, or regulatory reasons
Warranty claims should be handled in accordance with the manufacturer’s warranty policy and authorized service centers
9. Contact Information
For any inquiries related to returns, customers may contact:
